Have you struck an interest in AC Repair school? Perhaps you’ve known for a while that a standard office job isn’t what you’re best suited for, and you’re excited to take a deeper dive in to the world of HVAC. You may be excited or overwhelmed, but eager to get started. What all will you learn in a quality HVAC Certification Program? At ITI Technical College, we understand that HVAC Service is much more than maintenance. So much goes into it that many programs simply overlook while they teach you the basics of the work itself.
What sets us apart, however, is our belief that customer relations is a huge part of the job, and we want to set you up for success in that area as well as HVAC Repair itself. That’s why our HVAC Training program offers so much more than the bare minimum; we offer courses in areas that will help you communicate with customers effectively and efficiently as part of the job.
Our HVAC Training Program
There’s no doubt that getting your HVAC certification will secure a life long career that you will love, can depend on, and continue to learn in. There’s much more to be excited about, though: in your training, you’ll have the opportunity to learn other relatable life skills as well. Our program at ITI is designed to give adult students of all ages the opportunity to learn the concepts and practices of commercial refrigeration, air conditioning and heating equipment, as well as the electrical technology required to work in this vital and ever-growing industry; this most definitely includes a focus in customer relations. The program ensures that all students learn the material in a timely manner and are able to get to work, applying their knowledge, as quickly as possible.
Our teachers are experts in the industry, and do everything within their power to meet each student where they are and to give them the personalized tools and attention needed to guide them towards success. All students will be exposed to the fundamentals of HVAC, including heat transfer, refrigerants, safe work practices, electricity and all regulations surrounding the use of these systems. Lastly, HVAC certification exams are given during the program to allow the student to obtain industry competencies as they go, so they’re able to put into practice all that they’re learning.
A Well Rounded Education in Courses That Matter
As previously mentioned, servicing the HVAC unit is a vital part of the job, but only small part of the job. In addition to learning the HVAC systems and service, our students will be equipped to learn much more in order to support their efforts and guide them toward success in the field post-graduation. Relevant courses in electrical safety, motor controls, basic and advanced programmable logic controllers, national electric code, wiring methods and lighting, introduction to PC office applications, introduction to computer networking, classes in technical writing and workplace communications, and other optional elective courses are available to enhance the learning experience.
In each class, emphasis is placed on customer relations to ensure that students come out of the class with an appreciation for how the customer should be treated, as well as how to handle customer issues on the job. Each of these facets will leave students well equipped to tackle any problem before, during or after service – whether it be a problem with the unit itself, a communication issue within the company, or the ability to indicate another issue. In these cases, each of our certified technicians should be confident in guiding their customer in the right direction, recommending the proper service technician to handle the job (like an electrician, or an IT specialist).
Consider this: as an HVAC Technician, you’re only as good as your communication skills. Without a basic knowledge of customer relations, many questions will go unanswered, customers will be unsatisfied, and with that, you will lose any opportunity for repeat business. That’s why it’s imperative that you choose a training program that trains you on customer relations, just like we will at ITI Technical College. Curious to learn more? Feel free to go online to our web site and send us a request for more information. One of our friendly staff members will promptly be in touch to answer your questions.
For more information about graduation rates, the median debt of students who completed the program, and other important information, please visit our website: https://iticollege.edu/disclosures/